Description
Essential Functions
The front desk attendant will provide outstanding customer service to all members, guests and staff, and assist with check-in of members and guests, distribute towels, answer phones, take reservations, complete all laundry duties, locker room duties, general cleaning duties, childcare center duties, promote programs and activities, and operate point of sale computer.
Ring up merchandise, programs/activities, and services at point of sale computer/register.
Make reservations for any/all programs and activities efficiently and accurately.
Makes reservations for Day Spa.
Provide information about facility, services, programs, and activities.
Load/unload towels from washers/dryers and change out liquid detergent, disinfectant and softener; neatly fold and stack towels.
Follow safety regulations for handling dirty towels.
Responds to all emergency codes in areas of the facility, if possible.
Must be able to perform first aid, CPR, use AED, documentation, crowd control, and other tasks as assigned.
Maintain annual competencies, licenses, or certifications.
Follow all written regulations/procedures and correctly completes assigned tasks without supervision.
Assists in other areas as necessary.
Required For All Jobs
Performs other duties as assigned.
Complies with all policies and standards.
For specific duties and responsibilities, refer to documentation provided by the department during orientation.
Must abide by all requirements to safely and securely maintain Protected Health Information (PHI) for our patients.
Annual training, the UH Code of Conduct and UH policies and procedures are in place to address appropriate use of PHI in the workplace.
Qualifications
Qualifications
Education
High School Equivalent / GED Required
Work Experience
1+ years customer service experience.
Required and
Previous cash handling experience.
Required
Knowledge, Skills, & Abilities
Excellent customer service skills Required
Basic computer skills including typing/keyboarding and ability to proficiently use a variety of software applications such as Microsoft Office.
Required
Licenses and Certifications
Basic Life Support (BLS) Heartsaver First Aid/CPR/AED Required
Physical Demands
Standing Occasionally
Walking Occasionally
Sitting Constantly
Lifting Rarely 20 lbs
Carrying Rarely 20 lbs
Pushing Rarely 20 lbs
Pulling Rarely 20 lbs
Climbing Rarely 20 lbs
Balancing Rarely
Stooping Rarely
Kneeling Rarely
Crouching Rarely
Crawling Rarely
Reaching Rarely
Handling Occasionally
Grasping Occasionally
Feeling Rarely
Talking Constantly
Hearing Constantly
Repetitive Motions Frequently
Eye/Hand/Foot Coordination Frequently