CUSTOMER SERVICE REPRESENTATIVE

Description: Position Summary The Customer Service Representative is responsible for communicating with customers via telephone, email, and in person.
The Customer Service Representative develops and maintains positive customer relations and company image.
The Customer Service Representative will coordinate with various individuals to make sure ALL customer requests are handled efficiently and effectively.
Essential Duties and Responsibilities The essential duties include, but are NOT limited to: · Portraying a positive company image while engaging in friendly and professional communications with customers · Answering phone calls · Ensure customer satisfaction and resolve customer complaints · Responding to customer emails and taking appropriate action to resolve to the satisfaction of the customer · Pull the voicemail messages and reply appropriately to each one · Data Entry Requirements: Minimum Qualifications (Abilities, Knowledge, and Skills) High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience · Prior experience with the general public (customers) a plus · Excellent oral/written communication skills · Excellent interpersonal relationship skills · Excellent organization skills · Proficiency with computer and basic computer programs · Ability to multi-task · Ability to work in a team environment and take direction from management and supervisors · Ability to read and interpret documents and emails such procedure manuals, work instructions, software manuals · Ability to write routine correspondence to customer inquiries Physical Demands and Work Environment The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position.
Reasonable accommodations may be made to enable individuals with disabilities to perform the functions of their position.
While performing this position, the employee is required to listen/talk and use computer at the same time.
This job description is in no way to be construed as a commitment-to-hire, a legal contract, nor a guarantee of employment.
This job description only details the major duties that the position is responsible for.
There may be times when there will be other duties given to the employee.
Employment with Weed Pro is an “at will” relationship.