CSR - Customer Service Representative

Overview: We are seeking a highly motivated and customer-oriented individual to join our team as a Customer Service Representative.
As a Customer Service Representative, you will be the first point of contact for our customers, providing exceptional service and support.
This is an excellent opportunity to utilize your communication and problem-solving skills in a fast-paced and dynamic environment.
Responsibilities: - Communicate effectively with customers via phone, email, and chat to address inquiries, resolve issues, and provide product information - Assist customers with order placement, tracking, and returns - Perform data entry tasks accurately and efficiently - Conduct outbound calls to follow up on customer inquiries or provide updates - Analyze customer needs and recommend appropriate products or services - Provide exceptional customer service by actively listening, empathizing, and finding solutions to ensure customer satisfaction - Collaborate with cross-functional teams to resolve complex customer issues - Meet or exceed established performance goals and metrics Qualifications: - Previous experience in customer service or related field preferred - Excellent verbal and written communication skills - Strong problem-solving abilities with a focus on finding effective solutions - Proficient in data entry and computer skills - Ability to multitask and prioritize tasks in a fast-paced environment - Sales experience is a plus - Fluency in Spanish or other languages is a plus We offer competitive compensation and benefits packages for our employees.
Join our team of dedicated professionals who are committed to providing outstanding customer service.
Note: This job description is not intended to be all-inclusive.
Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.
Job Type: Part-time Pay: $14.
00 - $16.
00 per hour Expected hours: 20 – 25 per week Shift: * Evening shift * Morning shift Weekly day range: * Rotating weekends Work setting: * In-person Work Location: In person