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Customer Service Representative

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Posted : Wednesday, January 10, 2024 10:43 AM

Key Responsibilities Interacts with customers via telephone, email, online chat, or in person to provide support and information on products or services.
Collects and enters orders for new or additional products or services.
Fields customer questions and complaints; when the issue is beyond the representative's knowledge, forwards to other specialists or management as appropriate.
Ensures that appropriate actions are taken to resolve customers problems and concerns.
Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments.
Report and/all out-of-the-ordinary conditions affecting customer satisfaction and problem-solves as applicable.
Coordinates 3rd- party logistics for Customers as needed.
Serves as key contact/account manager for select customers to assist with logistics, processing P.
O.
s, expediting freight, etc.
Performs other related duties as assigned.
Required Skills/Abilities: Excellent communication skills including active listening.
Service-oriented and able to resolve customer grievances.
Proficient computer skills with the ability to learn new software.
Education and Experience High school diploma required; Associate’s degree preferred Customer Service experience strongly preferred 2+ years’ in manufacturing environment Licenses & Certifications – None required Experience Required 2 year(s): Customer Service Experience Education Preferred Associates or better in Business Administration or related field Behaviors Preferred Dedicated: Devoted to a task or purpose with loyalty or integrity Team Player: Works well as a member of a group Motivations Preferred Work-Life Balance: Inspired to perform well by having ample time to pursue work and interests outside of work Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.
However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.
41 CFR 60-1.
35(c)

• Phone : NA

• Location : North Ridgeville,Ohio,44039,United States, North Ridgeville, OH

• Post ID: 9056804791


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