International Customer Service Coordinator

MP Biomedicals is dedicated to giving scientists and researchers quality tools and superior service to aid them in their quest for ground-breaking discovery.
We manufacture and sell more than 10,000 products and are one of the only companies in the industry to offer a comprehensive line of life science, fine chemical, and diagnostics products.
Working at MP Biomedicals At MP Biomedicals, we are striving to make the world a better place.
Whether our work has us developing innovative new products or supporting customers to keep their projects on track, our teams come together to help advance scientific discovery.
We foster an environment of collaboration and creativity, and value the importance of our team members' unique talents and contributions.
Join MP Biomedicals today to advance your career and help make the world a better place.
Job Summary The International Customer Service Coordinator is responsible for coordination with MP Biomedicals global facilities for inter-company order processing and shipment planning.
This role works with the international shipping team and the customer service group to fulfill orders from other MP Biomedicals sites.
Responsibilities Coordinate inter-company orders including stocking orders, drop shipment orders and orders with special requirements such as hazardous, temperature controlled, and USDA.
Order entry, order management, order review, and order coordination.
Monitoring inventory availability and allocation of stock to customer orders.
Inter-company customer inquiry ownership regarding product/lot questions and delivery status.
Internal collaboration for inter-company order fulfillment with: Inter-company purchasing staff Inter-company logistics staff Supply chain, warehouse, and shipping team Operations team Quality Control Product Management team Internal & external report generation and related analysis.
Proactively monitors, evaluates, and presents solutions to potential challenges.
Responsible for achieving departmental KPI’s.
All other duties as assigned.
Qualifications International order coordination required Shipment planning experience preferred Experience in a manufacturing and distribution company Passionate about customer service Excellent written and verbal communication skills Microsoft Office expertise, especially Excel & Outlook Highly organized & detail oriented Ability to analyze data and problem solving skills Able to multi-task in a fast-paced environment Ability to make calculated business decisions quickly Able to work independently Ability to create, manage, and present action plans In Addition to Very Competitive Wages, MP Biomedicals offers a comprehensive list of benefits including: Bonus Pay Childcare Credit Employee Referral Program Paid Vacation and Paid Time Off 10 Paid Holidays Per Year 401k with company matching contributions Very competitive Healthcare Benefits offering Health Savings Account Employee Assistance Program Opportunities develop personally and professionally And so much more….
Recruiters: Please note that MP Biomedicals does not seek or accept unsolicited resumes or offers of recruiting service associated with any published or unpublished employment opportunities.