Posted : Sunday, December 31, 2023 06:48 AM
Candidates MUST be based in Northeast Ohio to be considered!
JOB TITLE: Customer Service Representative
JOB SUMMARY:
The purpose of this position is to provide stellar customer support in a positive manner.
WHY P.
K.
WADSWORTH?
We are a 4th generation family-operated HVAC & plumbing company best-in-class service, quality work, and customized solutions to homeowners in the Northeast Ohio area.
We stay busy all year round! We offer great pay & a full benefits package.
We very rarely have openings as our team members stay with us long-term.
Ready to rock & roll? Sound like this could be a fit for you or someone you know? Let's talk!
SALARY: $16 - $18 per hour
KEY AREAS OF RESPONSIBILITY:
Provide a first impression that radiates that our company is extremely competent and capable of managing the caller’s challenges.
Engage in outbound and inbound calling to best keep the schedule full for the technicians
Provide consistency to customers while utilizing the company best practices scripting
Efficiently schedule the client based on company guidelines
Accurately record information from the call
Collaborate with management teams to stay updated on new products, services, and policies
All other duties as assigned.
QUALIFICATIONS:
Ability to succeed in a fast-paced work environment
Customer service experience (1 year required)
Phone etiquette experience (1 year required)
Call center experience
Microsoft Office experience
Data Entry skills
Above average communication skills
Be able to accept constructive criticism and open to continuous improvement and skill development
HVAC/Plumbing experience (helpful, not required)
Dispatching experience (helpful, not required)
Dependable
Ability to work well in a close team environment
BENEFITS
401(k) with company match
Dental & Vision insurance
Health insurance
Paid time off
Paid training
Health insurance
• Phone : NA
• Location : Solon, OH
• Post ID: 9143649198
Posted : Wednesday, September 04, 2024
Posted : Wednesday, September 04, 2024
Posted : Wednesday, September 04, 2024
Posted : Wednesday, September 04, 2024
Posted : Wednesday, September 04, 2024