Customer Service - WORK FROM HOME, PAID HOLIDAYS

Candidates MUST be based in Northeast Ohio to be considered! JOB TITLE: Customer Service Representative JOB SUMMARY: The purpose of this position is to provide stellar customer support in a positive manner.
WHY P.
K.
WADSWORTH? We are a 4th generation family-operated HVAC & plumbing company best-in-class service, quality work, and customized solutions to homeowners in the Northeast Ohio area.
We stay busy all year round! We offer great pay & a full benefits package.
We very rarely have openings as our team members stay with us long-term.
Ready to rock & roll? Sound like this could be a fit for you or someone you know? Let's talk! SALARY: $16 - $18 per hour KEY AREAS OF RESPONSIBILITY: Provide a first impression that radiates that our company is extremely competent and capable of managing the caller’s challenges.
Engage in outbound and inbound calling to best keep the schedule full for the technicians Provide consistency to customers while utilizing the company best practices scripting Efficiently schedule the client based on company guidelines Accurately record information from the call Collaborate with management teams to stay updated on new products, services, and policies All other duties as assigned.
QUALIFICATIONS: Ability to succeed in a fast-paced work environment Customer service experience (1 year required) Phone etiquette experience (1 year required) Call center experience Microsoft Office experience Data Entry skills Above average communication skills Be able to accept constructive criticism and open to continuous improvement and skill development HVAC/Plumbing experience (helpful, not required) Dispatching experience (helpful, not required) Dependable Ability to work well in a close team environment BENEFITS 401(k) with company match Dental & Vision insurance Health insurance Paid time off Paid training Health insurance