Customer Service Representative

*Who We Are* The American Academy of Facial Esthetics is a multidisciplinary professional healthcare organization whose mission is teaching the best non-surgical and non-invasive facial injectable techniques to healthcare professionals worldwide.
At the AAFE and its subsidiaries, we celebrate our team and their individual backgrounds, ideas, and life experiences! Our culture is one that cultivates this diversity in a laidback and welcoming environment.
*Who You Are* As a Customer Service Representative, you are part of our Customer Service Team, and you will report to the Customer Service Manager.
You will be responsible for maintaining contact with our trainees to ensure they are properly prepared pre and post course.
*Job Description:* · Work on a team to build meaningful relationships with customers to encourage brand loyalty.
· Answer event related questions from customers.
· Check on customer status in relation to upcoming events on a large-scale basis.
· Assist with answering phones, inputting data, following up with customers and administrative duties.
· Ability to handle issues or problems that arise on event days.
*Skills candidate must possess:* · Proficient in Microsoft and Google applications.
· Ability to communicate effectively over multiple channels (phone, email, etc.
).
· Strong attention to detail.
· Client service oriented.
· Ability to problem solve independently.
· College education and previous office experience preferred, but not required.
*Benefits:* · Paid time off, including vacation, sick and personal time.
· Medical, Vision + Dental Insurance offered.
· Monthly birthday celebrations.
· Team building outings.
· Invitation to annual company events.
· Botox and Dermal Filler services free of cost! Job Type: Full-time Pay: $35,000.
00 - $45,000.
00 per year Benefits: * Dental insurance * Paid time off * Vision insurance Shift: * 8 hour shift Weekly day range: * Monday to Friday Work setting: * In-person * Office Education: * Associate (Required) Experience: * Customer service: 5 years (Required) Work Location: In person