Guest Services Representative (GSR) - Afternoon availability, weekdays and weekends
No experience necessary.
We will train the right person to be an awesome member of our team!
Guest Services Representative (GSR) Description:
The Guest Services Representative (GSR) serves our guests in person and over-the-phone with creative celebration solutions in a warm and welcoming environment.
Guest Services Representatives (GSRs) assist the Crafting department, perform light cleaning, and some clerical duties.
Compensation:
The Guest Services Representative (GSR) will earn between $10.
00 - $12.
00 per hour to start.
Candidates may be further compensated based on their experience, drive, ability to learn quickly, and desire to improve.
Additional compensation is available, including performance bonuses and other perks.
Requirements:
Fits the Nothing Bundt Cakes Culture
Outgoing and friendly personality
Genuine care for the needs of others
Ability to follow instructions and processes
Has integrity
Takes initiative
Ability to multitask while paying special attention to detail
Possess a strong sense of teamwork
Has a strong sense of pride in one's work
Strong sales ability
Works well under pressure
Ability to work at a fast pace
Possess strong physical stamina
Has good organizational skills
Feels the necessity to keep a clean work environment
Ability to lift 50 pounds
Responsibilities may include but are not limited to:
Abides by all NbC policies and procedures
Upholds NbC's image and brand
Keeps case in retail area stocked with Bundtlets, 8”, and 10” cakes, and back-up sample trays
Maintains par levels in cooler for case cakes, assorted Bundtini packs, and sample trays
Folds cake boxes
Introduces walk-in guests to our bakery and provides guest tour presentations
Assists guests with walk-in orders while using creative celebration solutions
Suggests balloon sales, appropriate retail items, and up-sells with candles and cards
Assists phone guests by placing incoming orders
Acts as last line of defense for ensuring brand standards are met
Operates point of sale (POS) system with accuracy and efficiency
Gathers guest email addresses
Maintains a strong knowledge of NbC's products, prices, and promotions
Keeps retail area clean, swept, and neatly merchandised
Dusts all retail surfaces, including all counter tops, and POS stations
Performs duties assigned by Crafting department such as fluffing bows and making design pieces
Assists other departments as necessary
We are looking to bring our new colleague on board as soon as possible, but we will spend the necessary time to find the best fit both in abilities and culturally.
We can’t wait to meet you!
Employees at a franchised Nothing Bundt Cakes bakery location are employed by the franchise owner/operator and are not employees of Nothing Bundt Cakes Corporate (the franchisor).
All inquiries about employment should be directed to the franchise owner/operator and not to Nothing Bundt Cakes Corporate.
Each franchise owner/operator is responsible for ensuring compliance with local, state and federal law.
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