Guest Service Representative

Job Overview: We are seeking a Guest Service Agent to join our team.
As a Guest Service Agent, you will be the first point of contact for guests, providing exceptional customer service and ensuring a positive guest experience.
Responsibilities: - Greet and welcome guests upon arrival - Assist guests with check-in and check-out processes - Handle guest inquiries and provide information about hotel facilities and services - Process reservations, cancellations, and payment transactions - Address guest concerns and resolve issues promptly - Maintain a tidy and organized front desk area - Collaborate with other hotel staff to ensure guest satisfaction Skills: - Proficiency in phone systems and office equipment - Strong background in guest services and customer service - Knowledge of hotel operations and hospitality industry - Multilingual abilities are a plus - Familiarity with night audit procedures is advantageous - Excellent communication and interpersonal skills - Ability to work effectively in a fast-paced environment - Prior experience in front desk or hospitality management If you are passionate about delivering exceptional service to guests, possess the required skills, and thrive in a dynamic hospitality setting, we invite you to apply for the Guest Service Agent position with us.
Job Type: Full-time Pay: $13.
00 - $16.
00 per hour Benefits: * 401(k) * 401(k) matching * Dental insurance * Employee discount * Flexible schedule * Health insurance * Paid time off * Vision insurance Schedule: * 10 hour shift * 4 hour shift * 8 hour shift * Day shift * Evening shift * Holidays * Morning shift Work setting: * In-person Ability to Relocate: * Westlake, OH: Relocate before starting work (Required) Work Location: In person