Guest Service Agent | Full Time | Courtyard Willoughby

The Courtyard, located in Maplegrove Road, Willoughby, OH , nestled in the entertainment district, is actively looking for our next exceptional Guest Services Agent! We are looking for a Guest Relations Manager to make our clients feel welcome and ensure their pleasant and comfortable stay at our hotel.
What is the role of a Guest Relations Manager? Guest Relations Manager responsibilities include greeting clients as they arrive, coordinating their check-ins to assigned rooms and informing them about the hotel’s facilities.
You will make sure our front-desk staff, including Receptionists and Concierges, offer stellar customer service and provide memorable hospitality experiences for our guests.
If you have previous hospitality experience and are familiar with hotel procedures, like bookings, luggage collection, storage and check-in/check-out processes, we’d like to meet you.
Our ideal candidates have a flair for communication, with the ability to resolve issues in a timely and accurate manner.
Ultimately, you will manage guest services and our hotel’s image by answering guests’ requests and making sure our visitors are satisfied.
All associates are offered an array of benefits, and competitive wages, based on eligibility, including: · Medical, Dental, and Vision Insurance · Employee Discounts · Employee Travel Discounts · Flexible Scheduling · Flexible Spending Account · Health Savings Account · PTO and Sick Time · Parental Leave · Retirement Plan: 401(K) with matching · Weekly Pay The Guest Services Agent is vital to the success of the hotel and is responsible for the success of the front desk and bellhop, while providing attentive, courteous, and efficient service to all guests, prior to arrival and throughout their stay.
The Front Desk Supervisor is vital to our commitment to achieving exceptional guest service.
Customer Satisfaction: Our customers are what we are about.
One of the keys to a positive guest experience is positive interaction with PM Hotel Group staff.
It is essential that you always remain professional, and that you treat all guests and associates with courtesy and respect, under all circumstances.
Every PM Hotel Group associate is a guest relations ambassador, every working minute of every day.
Work Habits: To maintain a positive guest and associate experience, your work habits should always meet and strive to exceed hotel standards for work procedures, dress, grooming, punctuality, and attendance.
You should be adaptable to change in your work area and in hotel procedures with a willingness to learn new skills and/or improve existing ones, can solve routine problems that occur on the job, and ask for help whenever you are not sure how to do something.
Safety & Security: The safety and security of our guests and associates is of utmost importance to PM Hotel Group.
Every PM Hotel Group associate should adhere to the hotel security policies and procedures, particularly regarding key controls, lifting heavy objects, using chemicals, and effectively reporting safety hazards and safety concerns.
NOTE: This description excludes non-essential and marginal functions of the position that are incidental to the performance of the fundamental job duties.
Furthermore, the specific examples in each section are not intended to be all-inclusive.
Rather, they represent the typical elements and criteria considered necessary to perform the job successfully.
Other job-related duties may be assigned by the associate’s supervisor.
Experience Required 2 year(s): Guest Service Agent or Similar Behaviors Required Team Player: Works well as a member of a group Functional Expert: Considered a thought leader on a subject Enthusiastic: Shows intense and eager enjoyment and interest Dedicated: Devoted to a task or purpose with loyalty or integrity Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well Motivations Required Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.
However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.
41 CFR 60-1.
35(c)