Clients Rights Officer II

Under the supervision of the Chief Operating Officer, serves as contact and “first line” resolution for persons requesting service from the ADAMHS Board client’s rights program or requesting assistance with customer service issues related to the ADAMHS Board or its contract service agencies.
Provides a grievance procedure to address alleged rights violations experienced by persons applying for or receiving services from agencies funded by the ADAMHS Board; consults, instructs, and advises the contract agencies and others concerning rights of and responsibilities to persons applying for or receiving services within the system while promoting client advocacy efforts for individuals and groups of clients.
Assists in the planning, development and sustaining of a recovery-oriented system of care.
_*MINIMUM QUALIFICATIONS*_ Master’s degree in a related human services field including relevant course work or experience.
Demonstrated related experience in an employment or field placement setting.
Demonstrated employment experience in mediation, client advocacy and protection activity.
Professional appearance, attitude and motivation Demonstrated ability to function independently, attend to detail, work under pressure and prioritize projects.
Possesses strong written and interpersonal communication skills.
Basic personal computer skills.
_*PREFERRED QUALIFICATIONS*_ Independent licensure in a related human service field.
Certified Professional Mediator.
Demonstrated experience in working with customer groups from diverse cultural backgrounds.
Extensive knowledge of mental illness, substance abuse, and disabilities and their impact on persons seeking or receiving services; knowledge of conflict resolution, mediation, and negotiation procedures.
_*DUTIES AND RESPONSIBILITIES*_ Receives all inquiries from and provide effective response to clients, contract service providers, and the general public concerning matters of customer information needs, customer relations, allegations of client rights violations, allegations of client abuse and/or neglect, or client complaints or grievances.
Monitors contract service provider’s efforts to resolve customer relations problems and client complaints or grievances as prescribed by approved Client Rights Officer program guidelines and procedures.
Conducts necessary follow-up with contract service providers to ensure resolution of complaints or grievances has been achieved and written documentation has been received by the Board.
Implements and updates approved Client Rights Officer program guidelines and procedures.
In accordance with approved Client Rights Officer program guidelines and procedures, conducts independent investigation of all allegations of client abuse and neglect and those alleged client rights violations, complaints and unresolved grievances at the contract service provider level, as well as in Residential Facilities (Adult Care Facilities/Group Homes) licensed by the Ohio Department of Mental Health and Addiction Services (OMHAS).
Acts as the primary or lead investigator of serious allegations of client rights violations.
Serves as primary contact/source who consults with, educates, and advises ADAMHS Board contract service providers/staff regarding compliance with all applicable laws and regulations, including applicable case law as interpreted by ADAMHS Board Chief Operating Officer, and other developments in the field including ADAMHS Board policy and client rights officer program guidelines/procedures.
Acts as primary ADAMHS Board liaison to groups/individuals involved in client advocacy, protection of client rights and/or resolution of client complaints.
Maintains data on a daily basis to assure an accurate database of all activities related to the client rights officer and customer service representative program.
Receives requests for release of information relative to medical records of agency(ies) as appropriate.
Prepares reports as required by regulation and/or as requested.
Implements all policies/procedures of the ADAMHS Board as applicable to client rights.
Coordinates and facilitates client forums on various topics related to health, behavioral health, social work and client rights as well as meetings of the Action Committee Advocating Change (ACAC).
~~~~~~~~~~~~~~~~ Find out more about us and view the job description, minimum qualifications, and specific instructions on how to apply by visiting the _*Job Opportunities*_ page on our website: www.
*adamhscc.
org*.
_*\*\*\*Only those that apply per the instructions on the ADAMHS Board website will be considered for the position.
\*\*\**_ _*Deadline for applying is 5:00 p.
m.
, Wednesday, April 17, 2024.
*_ The salary for this position is $65,000.
00 We offer a competitive salary, outstanding benefits package and our office is located in a renovated historic building right in the heart of vibrant Ohio City! This is an excellent opportunity for a qualified individual to work for a quasi-independent part of county government, which is governed by a volunteer Board of Directors.
The Board has the legal responsibility and authority for the provision of mental health and addiction treatment and recovery services and contracts with provider agencies to deliver services that assist clients on the road to recovery.
Job Type: Full-time Pay: $65,000.
00 per year Benefits: * Dental insurance * Employee assistance program * Flexible spending account * Health insurance * Health savings account * Life insurance * Mileage reimbursement * Paid time off * Professional development assistance * Retirement plan * Vision insurance Schedule: * 8 hour shift * Monday to Friday * No nights * No weekends Travel requirement: * No travel Ability to Relocate: * Cleveland, OH 44113: Relocate before starting work (Required) Work Location: In person