PAP Resupply, CSR

MEDICAL SERVICE COMPANY is a family owned and operated durable medical equipment and respiratory provider that's been in business for 70+ years! MSC is an 12-Time recipient of the prestigious NorthCoast 99 Award as a Top Workplace to work - 2023! MSC is a two-time recipient of the prestigious National HME Excellence Award for Best Home Medical Equipment company in the US.
In Addition, we are very proud to share that we have been awarded the distinguished honor of 2021 - HME Provider of the Year! We are hiring: FULL TIME WITH BENEFITS! APPLY TODAY! Competitive Pay Advancement Opportunities Medical, Dental & Vision Insurance HSA Account w/Company Contribution Pet Insurance Company provided Life and AD&D insurance Short-Term and Long-Term Disability Tuition Reimbursement Program Employee Assistance Program (EAP) Employee Referral Bonus Program 401k (with a matching program) / Roth IRA Company Discounts PayActive/On-Demand Pay Paid vacation, Sick Days, You Days and Holidays *Pay no less than $20/hour General: Ensure patients receive outstanding service, education and resolution regarding CPAP Therapy by marketing the MSC ReFresh Program and promoting supplies necessary to gain/maintain optimal clinical outcomes.
Responsibilities and Duties: Handles 40-60 patient calls per day, utilizing listening skills to ensure patient’s needs and concerns regarding their equipment or services are addressed.
Assures that all requests are handled accurately and efficiently.
Promotes the MSC ReFresh Program by educating patients on the importance of changing out supplies on the clinically suggested and insurance approved schedules.
Converts 25-30% of inbound calls into Sales Orders and revenue, 10-15 total orders per day.
Identifies complimentary products that may benefit the patient while providing additional information about the equipment.
Understands insurance guidelines and coverage limits regarding CPAP Resupply.
Understands company Enterprise System necessary to enters orders, research patient inquires and status updates for new equipment.
Perform other duties as assigned.
Qualifications: Education: Graduate of an accredited high school.
Experience/Knowledge/Skills/Physical Requirements: Two years of progressively responsible customer service or inside sales experience preferred Customer oriented with excellent oral and written communication skills.
Pleasant personality with excellent phone and interpersonal and organizational skills (a team player).
Ability to develop, organize and coordinate multiple patient lists and files.
Self motivated/Team Player Works well in fast paced professional environment * Position starting no less than $20.
00/hr